Frequently asked questions

Key questions we often hear from potential clients.

How does it work?

Split is powered by a sophisticated but simple to use API that connects  you and your customers’ bank accounts enabling near instant and super secure direct bank transfers. You and your customers or suppliers simply agree the amount and number of payments you’re happy to make and Split does the work of collecting, disbursing and managing payments.

How do I get started?

It’s super straightforward to get started with Split. Just create an account and follow the steps needed to authorise Split to securely access your accounting and banking platform. It takes less then a minute to register your account.  You can give the system a try here in our Sandbox environment 

How do I receive funds?

The funds collected are paid directly into your bank account – no holding accounts or waiting around. Just your money in your bank account exactly when it should be.

When do I receive my payment?

Split settles payouts between 16-36 hours depending on the bank that we are sending money to.  If you are direct debiting a customer we’ll settle the fund between 36-72 hours of when you initiated the transaction.  No waiting for weekly, fortnightly, or monthly payments.

How do I know if I’ve been paid?

Split’s dashboard gives you real-time info on all your payments so you can check the status of any payment at any time.

Are there any limits on the amount I can collect?

There are no limits on how many transactions you can make or the amount you can collect or transfer.

Are there any limits on the variation of payments I can make or collect?

There are no limits on the variation of payments you can make or collect. And with Split’s agreements function, you can set a payment range that you and your customers are happy to make and accept, making it even easier to create flexible payment workflows and keep the wheels rolling.

Can I change a payment or payment flow once it has been created?

Yes. Just cancel or amend an existing payment or remove or add customers, this can all be done through our API and directly from your existing system.  Alternatively, you can log-in to your dashboard and manual adjust your trading terms.

How does a customer or supplier sign up and authorise a payment?

Split creates a unique URL address that your customer or supplier clicks on to authorise Split to collect or send payments on their behalf.  This URL can be embedded in your website, invoice, or forms to create a seamless experience.

How do I refund a customer?

You can reverse a payment in full or partially as easily as it was paid out. Just log in to your dashboard and hit refund.

How do I know my money is safe?

Split works by direct bank transfer. There are no holding accounts so funds are only ever in your or your customer’s bank account. It’s as simple and safe as that. Plus our real-time updates mean you know exactly where your money’s been and where it’s going. For added security, all sensitive information is encrypted and only ever communicated over secure channels. Your money or data couldn’t be in safer hands.

How do I use the API?

We’ve made our API ultra-easy and flexible for both developers and non-developers to use. Just create a sandbox account, upload a few details and you and your team and customers are ready to go. Check out our full user guide here

What technical support is available?

With in-app and in documentation messaging, you can get answers to all of your most pressing questions almost instantly. Got questions about technical integration or how to create the best payment flows for your business? Drop us an email and we’ll get back to you within 24 hours. Or check out our complete help guide here