Whitsundays Sailing Adventures (WSA) offers world class, live aboard sailing adventures in the spectacular Whitsunday Islands off the Great Barrier Reef Marine Park. As an industry leader in one of the world’s premier tourist destinations, WSA manages the marketing, booking channels and reservations for Whitsundays’ premier charter boats. This includes managing thousands of agents globally, maintaining an extensive network of distribution channels, as well as managing the collection of payment for all bookings made.

Opportunity

Within their extensive travel agent network, WSA has a considerable amount of deposit-only and pre-pay agents. This runs the risk of “no-shows” which can disrupt loadings and costs the boats revenue.

Solution

By integrating Split Payments’ API into their booking platform, WSA was able to instantly create automated payments at point of sale. This not only guaranteed payment to boats but also eliminated administration costs and the risk of lost revenue due to no shows. The result? Increased revenue for boats and a seamless payment experience for everyone.